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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to critically analyse business specifications
   • Research application of a suitable business model for telecommunication service provisioning that meets agreed customer requirements
   • Obtain business requirements and business specifications to provide data for the model
   • Determine business drivers and requirements of key stakeholders and customers, both internal and external
   • Evaluate business objectives and customer requirements for input into the model
2. Produce technical solutions to meet business imperatives
   • Research tools and templates for analysing business models and provide reports on technical design and specifications
   • Develop technical solutions for customer in response to drivers and business requirements
   • Evaluate costs involved in implementing ICT technical solutions for customer
   • Produce cost benefit analysis to assess viability and optimum timing for deploying the technical solution for maximum return on investment (ROI)
   • Investigate a range of vendor products to determine most suitable to meet technical requirements and customer needs
   • Produce a report documenting technical solutions addressing business specifications and recommendations against customer requirements
3. Evaluate impact of technical requirements on the business
   • Review and assess business constraints, opportunities and objectives
   • Determine technical requirements according to input-output, interface, process flow or quality requirements
   • Critically analyse hardware, software and network requirements to suit the business plan
   • Build business platform based on IT/ICT technical solutions
   • Investigate processes in need of being changed by a business solution
   • Document impact of technical requirements on the business
4. Document and validate agreed solutions
   • Submit technical requirements and solution overview to management for feedback
   • Analyse feedback and incorporate change as required
   • Document changes and distribute final business solution to internal and external stakeholders

Performance Evidence

Evidence of the ability to:

research and critically analyse client specifications against accepted industry practices

produce technical solutions from business specifications

analyse feedback from client and make adjustments to proposal

apply design concepts to business solutions

produce technical reports regarding design of the solution

make recommendations and offer optimum design solutions

produce an evaluation document on impact of technical requirements on the business.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline business models and tools

summarise business processes

explain client business domain, business function and organisation

explain compatibility issues and resolution procedures

explain configuration of internet protocol (IP) networks

establish customer and business liaison protocols

summarise desktop applications and operating systems

provide a detailed explanation of documenting technical specifications

explain linkage between processes

summarise security protocols, standards and data encryption

outline technologies:

access networks

core networks

information and communications technology (ICT) network topologies

mobile cellular networks

network protocols and operating systems

optical networks and principles

radio frequency (RF) networks and principles.

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